9 ONTARIO GRAIN FARMER DECEMBER 2024/JANUARY 2025 Healthy conflict management on the farm BUSINESS SIDE WITH... (J.M.) WHAT IS A HEALTHY, PRODUCTIVE WAY TO APPROACH CONFLICT? (J.M.) Conflict is quite common on farms but not something most farmers (of any age) are skilled at navigating, so it often has a negative association or reaction. Unfortunately, the minute we say conflict, we immediately feel uncomfortable. We tend to see conflict as something negative or a source of stress and discomfort. But, when approached constructively, conflict can be easily navigated. As a conflict management coach, I like to approach healthy conflict as a brainstorming session, where people learn to respectfully disagree, actively listen to each other’s ideas and feelings, and collaborate to find the best outcome for both parties involved. It’s not about winning or losing an argument but about understanding different perspectives and reaching a consensus on the way forward that allows both parties, or the people involved, to feel like they’ve had their feelings validated and learned something in the process. WHAT ARE SOME COMMON CONFLICTS THAT OCCUR? Conflict tends to arise because we are inclined to judge others on their behaviour while we judge ourselves on our intentions. So, while there’s no list of ‘top causes of conflict’ on a farm, farm businesses, in general, face plenty of challenges where conflicts may occur. One of the most unique challenges for farmers is that many are family businesses. The close relationship between family and business can easily blur boundaries and intensify disagreements. Years of shared history, intertwined finances, and differing visions for the future can all contribute to complex conflicts for farmers. Effective communication is crucial, and the demanding nature of farm work often hinders open dialogue. Misunderstandings arise, and the focus on “getting the job done” can overshadow the importance of addressing interpersonal issues in the process. HOW CAN FARMERS FOSTER A HEALTHY WORK ENVIRONMENT? A healthy work environment is essential for a productive and thriving farm. It fosters open communication, boosts morale, and reduces stress, leading to greater efficiency and job satisfaction. Farm managers and employees should prioritize open communication, encourage collaborative problem-solving, and foster teamwork to achieve this. These will set the tone for a thriving workplace. Recognizing individual strengths and celebrating achievements is also important to create a culture of appreciation and motivate employees to excel. Employees (and family members) should feel comfortable expressing their ideas and concerns, knowing their voices are valued. Promoting collaboration by sharing goals and teamwork while acknowledging individual contributions can strengthen a sense of community and shared purpose on the farm. A good leader will offer support during challenges and celebrate successes, fostering a sense of belonging and appreciation. By leading with empathy and approachability, they can create a space where everyone feels Jennifer MacTavish, MacTavish Consulting mactavishconsulting.ca Business side Jeanine Moyer safe, valued, and motivated to contribute their best. Finding the best approach that works for your farm is important. This could include scheduling weekly team meetings (including family) to openly discuss goals and objectives, address concerns, and celebrate wins. Creating a space for safe, open dialogue and prioritizing communication at every level of a farm’s management structure will support healthy conflict resolution and may even help mitigate situations before they escalate. CAN YOU OFFER TIPS FOR CONFLICT MANAGEMENT? Communication is my top tip and is essential in any line of work. One of the best lessons I’ve learned is the importance of developing relationships with the people you work with. The ability to create a healthy working environment comes down to fostering good relationships and caring about the people you work with. As an employer or farm leader, your role isn’t limited to giving feedback. It’s just as important to be able to receive feedback. That’s where true leadership lies. Encourage your employees to provide honest feedback on your leadership style and performance. If you find yourself reacting defensively, it might signal an area for personal improvement. Demonstrating openness to feedback also creates a culture of trust. Don’t forget to have fun too! Work can be demanding, and conflicts are inevitable. Even when challenges arise, it’s important to remember to find moments of joy and connection with your colleagues. •
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